FAQs

1 What type of payments do you accept?

 

Our platform accepts Paypal and all major credit/debit cards.

2. Will my card be charged when I order?

All customers are charged when purchase & payment made successfully.

3. What type of currency will I be charged?

our platform accepts INR only.

4. How to contact you?

Kindly contact us by emailing to Greenneutra@gmail.com or Contact Us: +91 9167820205.

5. Why does my item look different from the advertisement?

Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.

6. Will I be notified of my order's status?

Yes! You will receive a confirmation email after you have placed your order, and another when your order is shipped out.

7.Am I entitled to a replacement if the item is damaged?

Yes. Upon receiving the item, customers have 48hours after the delivered date to request for a replacement. If the item's defect is deemed valid, we will send another replacement to you.

8. How do I cancel an item(s)/order?

Order contents (such as size, color, or quantity) cannot be changed once the order has been placed. Orders cannot be canceled or changed in any way once they have been submitted.

9. Can I refund my order?

Our policy lasts 14 days. If 14 days have gone by after you receive the items, unfortunately, we can’t offer you a refund or exchange.

10. What is your address to return my parcel?

Please email us for returning address inquiry at Greenneutra@gmail.com 

11. Will my order come in one package?

Different items take different time to be shipped and delivered, due to a variety of factors such as weight, dimension, customs complication, etc.

Therefore to speed things up for our customers, we sometimes ship items in one order out separately. It is perfectly normal to receive certain items of an order partially first, and others later.

12. How can I remove the item from my cart or wish-list?

Item can be removed at the cart/wish-list before check-out or purchase confirmation.

13. Can I cancel my order once it is placed?

As soon as you place your order, we immediately process it in our inventory, so, unfortunately, you cannot cancel placed orders. Be sure that you are 110% sure about purchasing the product before proceeding to checkout.